The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets baixar o livro de graça

In today s rapidly changing hospitality industry, the path to ensuring success can be littered with pitfalls. As customer expectations change and evolve, adaptation is crucial if you don t want to be left in the dust. Micah Solomon s "The Heart of Hospitality: Management Secrets from Today s Great Hotel and Restaurant Leaders "exposes some of the most closely guarded secrets to hospitality success from the top experts in the industry. As one of the world s leading authorities on customer service, company culture, and the customer experience, Micah Solomon s insights are matchless. Filled with first-hand stories and wisdom from the top professionals in the industry that the author interviewed exclusively for this book, "The Heart of Hospitality "is an essential resource for hospitality professionals. CEOs, GMs, chefs, and other visionary practitioners from hospitality giants like The Ritz-Carlton and Four Seasons share their time-tested approaches to everything from service essentials to cutting-edge innovations. With a foreword by Ritz-Carlton president and COO Herve Humler, "The Heart of Hospitality "will truly resonates with today s forward-thinking customer. Best-selling author Micah Solomon delivers the definitive compendium of best practices in hospitality today. In "The Heart of Hospitality," you ll learn: The Ritz-Carlton s exclusive use of scenography, the proprietary, cinema-inspired approach they take to make every property, and every stay, memorable. Legendary NYC (and Shake Shake) mogul Danny Meyer s secrets to hiring, onboarding, and much more. Four Seasons approach to the incoming millennial generation and why they feel this generation is the key to the hospitality industry moving forward. . . . and much more!"