The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets baixar o livro de graça

In today s rapidly changing hospitality industry, the path to ensuring success can be littered with pitfalls. As customer expectations evolve, adaptation is crucial if you don t want to be left in the dust. Micah Solomon s The Heart of Hospitality: Management Secrets from Today s Great Hotel and Restaurant Leaders exposes some of the most closely guarded secrets to hospitality success from the top experts in the industry. Filled with first-hand experiences from top professionals in the industry, The Heart of Hospitality is an essential resource for hospitality professionals. CEOs, GMs, chefs, and other visionary practitioners from hospitality giants like The Ritz-Carlton and Four Seasons share their time-tested approaches to everything from service essentials to cutting-edge innovations. With a foreword by Ritz-Carlton president and COO Herve Humler, The Heart of Hospitality will truly resonates with today s forward-thinking customer. Best-selling author Micah Solomon delivers the definitive compendium of best practices in hospitality today. In today s rapidly changing hospitality industry, the path to ensuring success can be littered with pitfalls. As customer expectations evolve, adaptation is crucial if you don t want to be left in the dust. Micah Solomon s The Heart of Hospitality: Management Secrets from Today s Great Hotel and Restaurant Leaders exposes some of the most closely guarded secrets to hospitality success from the top experts in the industry. Filled with first-hand experiences from top professionals in the industry, The Heart of Hospitality is an essential resource for hospitality professionals. CEOs, GMs, chefs, and other visionary practitioners from hospitality giants like The Ritz-Carlton and Four Seasons share their time-tested approaches to everything from service essentials to cutting-edge innovations. With a foreword by Ritz-Carlton president and COO Herve Humler, The Heart of Hospitality will truly resonates with today s forward-thinking customer. Best-selling author Micah Solomon delivers the definitive compendium of best practices in hospitality today."